Your Questions

What is the cut off time for same day printing?

Our cut off for all orders is 2pm daily. As long as you have placed your order by this time you can upload your artwork by 2:30pm at the very latest. Any order placed after this will be printed and shipped the next working day. 

How will my order be shipped?

Orders will be shipped by wither DPD, APC or DX on a next day service. You will be notified the day your item leaves us with all tracking info sent to your email address. 

How soon will I receive my order?

Please see the countdown timer on each product.

What’s the fastest I can receive my order?

We dispatch all orders the same day if artwork is received by 2:30pm, your artwork must be print ready, failure to do this will delay you order until the issue is resolved. 

How do I send you my artwork?

On checking out, you will have an option to upload via our website. Alternatively you can send it by email to info@samedayprinting.co.uk. Please include your order number (found on your order confirmation email and portal) when sending artwork.

What are your artwork requirements?

There are artwork set up guides on our product page and a more in depth instruction page at the top of the website. If you’re still struggling to set up your artwork please get in contact and one of the team will be able to help. 

I don’t have any artwork, can you help?

Unfortunately to be able to keep to our very tight turn around time we ask for print ready artwork to be supplied with your order.

We may be able to help with very simple changes but if we need to send a proof for you to sign off, this must be signed off no later than 2:30pm. 

 

 

Can you colour match?

Yes of course. However, in any printing process there is a potential for variation in the colours produced. While we certainly know our systems and can match your colour requirements fairly precisely, we do ask that for any particularly sensitive colours, for example corporate branding, you provide us with Pantone or Hex code references to match to. 

What do I do if my product arrives damaged?

In the unlikely event that your product arrives in less than perfect working order please contact us immediately to arrange your replacement.

Do you accept returns?

Only ‘off the shelf’ items may be returned in an undamaged state in their original packaging and are subject to a 25% restocking fee. Returns cannot be accepted on any products with printed graphics or custom made systems.

Where do you deliver?

We can deliver anywhere in the UK. There may be surcharge for Northern Ireland, the Highlands of Scotland and islands such as the Isle of Wight and the Isle of Man. Please contact us for our best prices on these locations – it might depend on the overall size of the parcel.

How can I contact you?

Please see our contact details at the top of the screen.